Privacy Policy

Volpex AI is a startup company on the Antler accelerator program in London. The company will be registered in England and Wales and headquartered in London from 1st April 2026. For any privacy question, contact us at hello@volpex.ai.

We process two distinct categories of information:

a. Website & business contact data

• Name, work email, company, and role when you contact us or request a demo.
• Basic analytics such as pages viewed, device type, and approximate location (from IP).
• Communications you send to us via email or scheduling tools.

b. Customer deployment data

• Video frames sourced from the customer's existing cameras, processed to generate situational awareness signals.
• Derived metadata (e.g. event timestamps, zone identifiers, voice prompts delivered to staff).
• Operational logs needed to keep the service reliable and secure.

For deployment data, the retailer is the data controller and Volpex acts as a data processor under a written agreement. We do not sell footage, do not use it to train third-party models, and do not perform biometric identification.

• To provide, secure, and improve the Volpex product.
• To respond to enquiries and arrange demonstrations.
• To send service updates and, with consent, occasional product news.
• To meet legal, accounting, and regulatory obligations.

• Contract — to deliver our services to customers.
• Legitimate interests — to operate, secure, and promote our business.
• Consent — for marketing emails and non-essential cookies.
• Legal obligation — where required by law.

We share information only with vetted sub-processors needed to run the service (cloud hosting, analytics, email delivery, support tooling). Each is bound by contractual confidentiality and security obligations. We do not sell personal information.

Where data is transferred outside the UK or EEA, we rely on appropriate safeguards such as the UK International Data Transfer Addendum or Standard Contractual Clauses.

Business contact data is kept while there is an active relationship and for a reasonable period afterwards. Customer deployment data is retained according to the retention window set in the customer agreement; defaults are short and configurable.

We apply technical and organisational measures including encryption in transit, least-privilege access controls, audit logging, and regular review. No system is perfectly secure, but we work to keep risk low and respond promptly to any incident.

Depending on your location, you may have rights to access, correct, delete, port, or restrict the processing of your personal information, and to object to certain uses. To exercise these rights, email hello@volpex.ai. You can also lodge a complaint with the UK Information Commissioner's Office (ico.org.uk).

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We may update this policy from time to time. Material changes will be highlighted on this page, with the "last updated" date revised accordingly.